Refund policy

we want you to love your bag. if something isn’t right, here’s how we’ll sort it.

you have the right to request a return within 30 days of receiving your order. 

to be eligible for a return items must be unused, in their original condition.

we reserve the right to refuse returns that don’t meet these conditions.

contact us within 30 days of delivery with your order details and we’ll take it from there. 

if your return is approved, you will be responsible for the cost of returning your item. 

if your bag arrives faulty, damaged or not as described, please get in touch within 48 hours of delivery with photos. 

in these circumstances we’ll offer a replacement or full refund in line with your statutory rights, at no cost to you.

once we’ve received and checked your return, we’ll process your refund to your original payment method 

please note:

- original shipping costs are non-refundable

- refunds may take a few working days to appear in your account depending on your provider